Auto Create Problem Records for Recurring Incidents #2053
Merged
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This "after" business rule automatically creates a Problem record when a particular Configuration Item (CI) has had 5 or more incidents in the last 24 hours, and no open Problem already exists for that CI.
This helps in proactive problem management, aiming to address recurring issues.
Here’s the working of the code explained:
If 5 or more incidents are found for that CI:
This automates Problem creation for frequent incidents on the same CI.